Learn more about where forms can be used. Create a config item on the webform for fields that can be used to check whether this webform submission has already been sent to Jira. About Inspired by Webform Jira module enables the user to map Webform elements to Jira Service Desk fields and create an issue on Jira by using the REST API. Some requests sent to jira can take a long time to process, some times this leads to a ticket being created on jira but a timeout received on our drupal instance. If you've added a form to a request type without linking Jira fields, the form fields will appear underneath Jira fields in the portal and issue view. 1 This project is not covered by Drupal’s security advisory policy. Select Add form at the bottom of the request form to search all available formsįrom the drop-down underneath, select your desired request types to add the formįorms will appear as a preview in the request type’s request form, along with any other Jira fields you’ve already configured. You can add a form to a request type two different ways. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem. Doing this allows you to include conditional sections, rich formatting, and custom layouts to request forms. Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. When Jira admins or project admins add a form as part of the request form on a request type, it'll appear as one form for customers to fill out when they raise a request.
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